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Privacy Policy

Last updated: June 2026

Aspire Plumbing & Civil Pty. Ltd. (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and the choices you have. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

We only collect personal information that's reasonably necessary to provide our services and respond to you. This includes:

  • Enquiry details you provide through our contact form, by phone or by email, such as your name, phone number, email address, company, suburb or site location, the service you need and your message.
  • Job and account information needed to quote, carry out and invoice work you engage us for.
  • Technical information collected automatically when you visit this website, such as your approximate location, browser and the pages you view. We use privacy-friendly, aggregate website analytics and do not use tracking cookies for advertising.

How we use your information

We use your personal information to:

  • respond to your enquiry and provide quotes;
  • carry out, schedule and invoice plumbing and civil works;
  • contact you about your job, including emergency and after-hours work;
  • meet our legal, licensing and safety obligations; and
  • improve our website and services.

We will not use your details for unrelated marketing without your consent, and you can ask us to stop contacting you at any time.

Disclosure to third parties

We do not sell your personal information. We only share it where necessary to run our business, including with:

  • Service providers who help us operate, for example, our website host and the email delivery service that sends contact-form enquiries to us. These providers process your information on our behalf and only for the purpose of providing their service.
  • Suppliers and contractors where reasonably needed to complete work you've engaged us for.
  • Government, regulators or others where required or authorised by law.

Some providers may store data outside Australia. Where that happens, we take reasonable steps to ensure your information is handled consistently with this policy and the APPs.

Cookies and analytics

This site is a fast static website that keeps scripts to a minimum. We use privacy-respecting, aggregate analytics to understand how the site is used. We do not use third-party advertising or cross-site tracking cookies. Most browsers let you control or block cookies in their settings.

Data security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, and to destroy or de-identify it when it's no longer needed. No method of transmission over the internet is completely secure, so we can't guarantee absolute security.

Retention

We keep personal information only for as long as we need it for the purposes above or to meet our legal obligations, after which we securely delete or de-identify it.

Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it's inaccurate or out of date. Contact us using the details below and we'll respond within a reasonable time.

Complaints

If you have a concern about how we've handled your personal information, please contact us first so we can try to resolve it. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the “last updated” date shown above.

Contact us

For any privacy questions or requests, contact Aspire Plumbing & Civil: